Before dispatch
Destination, recipient details and access constraints must be confirmed in writing. Event deadlines require a practical arrival buffer.
Policy · Shipping
Delivery is scoped around the object and destination.
These concepts are made to order. Carrier, packing, insurance, dispatch window and charges are confirmed in the final quote rather than assumed from a flat rate.
In transit
Tracking is shared where supported by the selected carrier. Delays caused by incorrect address data or circumstances outside the carrier’s control are handled case by case.
On arrival
Inspect the outer package and object promptly. Photograph material damage before moving or discarding the packaging.